Customer service
The SAMSON difference
Original
spare parts
Approved
dealer network
Retrofit
packages
Technical
support
Knowledge & quality before, during and after your purchase
When you invest in a SAMSON product, you’re not just acquiring world-leading application technology. You’re also gaining access to professional aftersales service throughout the lifetime of your machine. At SAMSON, we uphold the highest standards of quality and service, which are inherent in every SAMSON product. We believe in making a tangible difference for our customers at every stage of their journey before, during, and after their SAMSON machine purchase. Our commitment to excellence ensures that delighted customers remain at the heart of our success.
Your SAMSON equipment has no secrets for us
Our SAMSON expert inspections maintain the highest standards in application efficiency. Specialized checks by installers ensure precise and efficient nutrient application year after year, enhancing compliance with environmental regulations and maximizing yields. Your SAMSON dealer possesses comprehensive knowledge of your machine, providing expert advice and service. It’s crucial to entrust servicing, repairs, and the installation of spare parts and accessories to your authorized dealer to ensure adherence to factory recommendations and the use of original approved parts.
SAMSON Warranty
- Machines and spare parts come with a 12-month warranty in all EU countries
- Good cooperation with dealers and customers
- High quality standards, high performance and many years of durability
- Qualified service and maintenance
Original SAMSON spare parts
- Easy and fast access to original SAMSON spare parts
- The customer can get the best service life and value from their machine
- Helps your machine maintain its high functionality and the factory warranty.
- The majority of components are custom-made to fully match the machine
technical support
- Your SAMSON dealer is ready to service and repair all SAMSON products
- Our own factory technicians are ready to intervene at virtually any time.
- Immediate online assistance ensures fast diagnosis and problem solving
- Technical support right in the cab with SAMSON Remote Support
Retrofit packages
- SAMSON products are developed according to open-source principles
- Possibility to upgrade your machine with the latest technologies and features
- A range of accessories and equipment that can be retrofitted or purchased
- Smart solutions to improve the comfort and efficiency of your work
Winter Inspection
For the sake of your machine
Just like your tractor or combine harvester, your SAMSON machine requires regular care! An authorized annual inspection of your application equipment is crucial to prevent breakdowns and ensure the ongoing personal, traffic, and operational safety of your machines. Conducting maintenance during the winter season is particularly beneficial, allowing ample time before the active season begins. Winter inspections not only reduce the risk of breakdowns during operations but also optimize your machine’s performance. This enhances work efficiency, minimizes downtime, and reduces costs associated with unexpected repairs. Consistent maintenance also preserves the machine’s high resale value.
SAMSON ACADEMY, AN INTERNATIONAL TRAINING PROGRAMME
To provide the best possible service, we regularly train internal teams, resellers and customers alike. Training is the key to our experts’ in depth knowledge of your equipment. Sessions are organised throughout the year on subjects specific to the maintenance and repair of your agricultural equipment. Our aim is to guarantee you maximum performance and increased longevity from your SAMSON machinery. Register today and discover how SAMSON ACADEMY can transform your experience with our equipment. Join a community dedicated to excellence in agriculture!
